{"id":4948,"date":"2023-03-09T14:52:28","date_gmt":"2023-03-09T11:22:28","guid":{"rendered":"https:\/\/rroc.ir\/handling-complaints\/"},"modified":"2025-06-26T09:55:00","modified_gmt":"2025-06-26T06:25:00","slug":"handling-complaints","status":"publish","type":"page","link":"https:\/\/rroc.ir\/en\/handling-complaints\/","title":{"rendered":"Complaint handling"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4948\" class=\"elementor elementor-4948 elementor-2988\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-83e747a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"83e747a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0d64e84\" data-id=\"0d64e84\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-460d11a elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"460d11a\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Back&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"form_pish1\" name=\"Criticisms, suggestions and follow-up form for patients and clients\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"4948\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"460d11a\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-step elementor-field-group elementor-column elementor-field-group-field_c3f9176 elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"e-field-step elementor-hidden\" data-label=\"Individual profile \" data-previousButton=\"\" data-nextButton=\"\" data-iconUrl=\"\" data-iconLibrary=\"fas fa-star\" data-icon=\"\" ><\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName and surname of the patient\/companion:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name and surname of the patient\/companion \" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName of the patient's father:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"The place to insert the answer..\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_310d169 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_310d169\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tRelevant department\/unit:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_310d169]\" id=\"form-field-field_310d169\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"The place to insert the answer..\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-field_53cd794 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_53cd794\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPlease specify your age range.\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"1 to 15 years\" id=\"form-field-field_53cd794-0\" name=\"form_fields[field_53cd794]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_53cd794-0\">1 to 15 years<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"16 to 30 years\" id=\"form-field-field_53cd794-1\" name=\"form_fields[field_53cd794]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_53cd794-1\">16 to 30 years<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"31 to 45 years\" id=\"form-field-field_53cd794-2\" name=\"form_fields[field_53cd794]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_53cd794-2\">31 to 45 years<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"46 to 60 years\" id=\"form-field-field_53cd794-3\" name=\"form_fields[field_53cd794]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_53cd794-3\">46 to 60 years<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"61 to 75 years\" id=\"form-field-field_53cd794-4\" name=\"form_fields[field_53cd794]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_53cd794-4\">61 to 75 years<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"76 to 90 years\" id=\"form-field-field_53cd794-5\" name=\"form_fields[field_53cd794]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_53cd794-5\">76 to 90 years<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-field_8597d78 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_8597d78\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPlease choose your job.\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"unemployed\" id=\"form-field-field_8597d78-0\" name=\"form_fields[field_8597d78]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_8597d78-0\">unemployed<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"worker\" id=\"form-field-field_8597d78-1\" name=\"form_fields[field_8597d78]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_8597d78-1\">worker<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"employee\" id=\"form-field-field_8597d78-2\" name=\"form_fields[field_8597d78]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_8597d78-2\">employee<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"freelance job\" id=\"form-field-field_8597d78-3\" name=\"form_fields[field_8597d78]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_8597d78-3\">freelance job<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"housekeeper\" id=\"form-field-field_8597d78-4\" name=\"form_fields[field_8597d78]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_8597d78-4\">housekeeper<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"other\" id=\"form-field-field_8597d78-5\" name=\"form_fields[field_8597d78]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_8597d78-5\">other<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-field_4e7ee7b elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_4e7ee7b\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPlease select your level of education.\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"under diploma\" id=\"form-field-field_4e7ee7b-0\" name=\"form_fields[field_4e7ee7b]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_4e7ee7b-0\">under diploma<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"diploma\" id=\"form-field-field_4e7ee7b-1\" name=\"form_fields[field_4e7ee7b]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_4e7ee7b-1\">diploma<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"post graduate\" id=\"form-field-field_4e7ee7b-2\" name=\"form_fields[field_4e7ee7b]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_4e7ee7b-2\">post graduate<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Bachelor and above\" id=\"form-field-field_4e7ee7b-3\" name=\"form_fields[field_4e7ee7b]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_4e7ee7b-3\">Bachelor and above<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-step elementor-field-group elementor-column elementor-field-group-field_25ecd38 elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"e-field-step elementor-hidden\" data-label=\"Complaints and proposals\" data-previousButton=\"\" data-nextButton=\"\" data-iconUrl=\"\" data-iconLibrary=\"fas fa-star\" data-icon=\"\" ><\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_5a8e792 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_5a8e792\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFull description of the complaint:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_5a8e792]\" id=\"form-field-field_5a8e792\" rows=\"4\" required=\"required\" aria-required=\"true\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_7c51638 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_7c51638\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSuggestions\/appreciation and thanks:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_7c51638]\" id=\"form-field-field_7c51638\" rows=\"4\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-step elementor-field-group elementor-column elementor-field-group-field_2a1614b elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"e-field-step elementor-hidden\" data-label=\"Final registration\" data-previousButton=\"\" data-nextButton=\"\" data-iconUrl=\"\" data-iconLibrary=\"fas fa-star\" data-icon=\"\" ><\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_22759b4 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_22759b4\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tIf you want to know the result of the follow-up, please enter your number.\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_22759b4]\" id=\"form-field-field_22759b4\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"09151234567\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button type=\"submit\" class=\"elementor-button elementor-size-sm elementor-animation-grow\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\" elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/rroc.ir\/en\/wp-json\/wp\/v2\/pages\/4948"}],"collection":[{"href":"https:\/\/rroc.ir\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rroc.ir\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rroc.ir\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rroc.ir\/en\/wp-json\/wp\/v2\/comments?post=4948"}],"version-history":[{"count":5,"href":"https:\/\/rroc.ir\/en\/wp-json\/wp\/v2\/pages\/4948\/revisions"}],"predecessor-version":[{"id":11083,"href":"https:\/\/rroc.ir\/en\/wp-json\/wp\/v2\/pages\/4948\/revisions\/11083"}],"wp:attachment":[{"href":"https:\/\/rroc.ir\/en\/wp-json\/wp\/v2\/media?parent=4948"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}